Late Returns

It is really important that all slings are returned on the day they are due, if you would like to extend a hire, please Email Us

If you cannot get to a library session or return a sling by the agreed time please let us know as soon as possible.

Whilst we understand family life is unpredictable its worth noting that by not returning on time or not at all, you are potentially costing the library a new hire or available sling, this can be detrimental to the survival of this voluntary service, so think carefully, we run only through the money raised through hiring, without this, the service may not be able to run.

If you return your carrier late without pre arrangement we will charge a £5 admin fee and £1 per day that the carrier is over due. If these fees aren’t paid they will be collected via stripe (see “deposits” in the terms and conditions for more details). Under adverse or unforeseen circumstances we may reduce or waive fines for late returns as long as the late period is less than 7 days. If we do not hear from you within 1 month of the hire ending, we will consider the carrier lost and claim all costs incured. If you are unable to return your carrier by the agreed date due to Library staff illness or holidays, we will extend your loan period for free and agree a new returns due date with you. All costs in relation to late fees and non-returned carriers will be sought via small claims court if necessary.

If contact is not made with in 1 month of the original returns date then all late fee’s and cost of the carrier will be recovered via Stripe (see above) or small claims court if necessary.